April 27, 2017 | 12:00 PM EST
Improving the customer experience is a top priority for CEOs, marketing managers, and service leaders. Yet when key touch points involving the Customer Service organization are evaluated, there is still a heavy emphasis on cost control. By integrating key systems across your company, you can achieve the balance you desire – controlled costs and an improved customer experience in the call center, through your field service organization, and at other service-based touch points. Attend this webinar to learn how companies like your own are improving customer service by automating workflows around the call center, and arming their Customer Service and Field Service agents with new and enriched customer and product data.
Attend this webinar to learn:
• Common workflows that can improve customer satisfaction in the call center
• How a cloud-based integration platform (iPaaS) can help you control your service delivery costs
• How to set up an early warning system for issues your field service and customer service agents may encounter
• Information that organizations are now integrating with service-based applications to improve the customer experience