Scribe’s data integration platform can help you meet steadily rising expectations for customer service. Today customers demand instant gratification – fast answers for their unique issue, any time they need them, and through devices and channels they already use. With Scribe, you can integrate Dynamics 365 for Customer Service with sales, marketing, service, and financial systems so you can deliver the personalized experience customers require.
Scribe can help you:
- Migrate data from legacy on-premises and cloud-based customer service applications to Dynamics 365 for Customer Service. Scribe reduces the risk and cost of any Microsoft Dynamics 365 for Customer Service migration project.
- Give your customer-facing representatives vital information that determines customer success, such as comprehensive and up-to-date information on customers, products, inventory, financial status, order/shipment status, and warranties. Scribe provides real-time application and data integration between Microsoft Dynamics 365 for Customer Service and any of your cloud and on-premises applications.
- Create data-driven workflows and automation to offload common customer service tasks from your call center.