Technical Support

Success Community – Login for Scribe Technical Support

We are here to help you maximize the value of your Scribe investment. The Scribe Success Community allows you to open a support case or check the status of an open support case. To help us resolve your issue in the fastest way possible, do the following things prior to logging into the Success Community:

  1. If you are working with a partner, start with that partner, they are your first line of support and often can resolve your problem quickly
  2. Review the free resources available  including the Discussion and Articles, Scribe Online Help Library, and the Scribe Insight Help Library
  3. Purchase a support incident

Success Community

What is a Support Incident?

Support Incidents are used to address any of the following items:

Use of support incidents is not intended to address design related questions, explanation of procedures outlined in the software documentation, or to take the place of Scribe Training or Consulting Services.

Reporting Critical Issues – Open a Case or Call Scribe Technical Support

So that we can help you as quickly as possible, please register your issue with us by opening a case through in our online system or by calling Scribe Technical Support at +1 603-622-5109 option 3. For the most critical incidents please call Scribe Technical Support. Incidents initiated between 3:00 AM – 8:00 PM Eastern US time Monday – Friday, excluding specific holidays, will be responded to the same day. The Scribe Support Calendar details any non-support days.

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