Support
Resources

Choosing the Right Support Option

Scribe offers a number of online and personalized options to help you get the support you need for your project. We recommend starting with our extensive online resources – they are convenient, full of “how to” advice, and available at no cost to you.   If you can’t find what you need there, our support team is here to help.

To provide you with the highest quality service, there is a charge for integration design related assistance.

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Contact our Technical Support Engineers
for Personalized Help

Our Technical Support Engineers are available to help both customers and partners. If you are working with a Scribe partner, contact them first for support and if that does not resolve your issue, the partner with escalate to us. Also, try out our training courses as they offer answers to many common questions ( view online and classroom training options ).

Documents

Contact a Technical Support Engineer

Availability: Monday – Friday, 03:00-20:00EST, excluding specific holidays. Time adjusted seasonally for daylight saving.
Phone: 603.622.5109 x3

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Policies

Support Policies and Terms of Service

View important information about privacy policies, support policies, service level agreements and terms of service.

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Always There - Online Resources

For immediate assistance, we recommend you review our convenient, no-cost technical support options. They are full of practical “how to” advice.


Forum

Success Community

Tap into the knowledge and experience of our 14,000+ customers and partners. Post questions, search for past conversations, and get fast access to expert advice.

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Blog

ScribeNerd technical blog

Learn “tips & tricks” from Scribe experts and partners with our ScribeNerd technical blog.

Read the Blog >

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Sample Integrations/StarterPaks

Visit the Connectivity Library to find StarterPaks and Templates that jumpstart your integration with samples of data mappings for popular business needs.

See StarterPaks >


Videos

Video Library

“How to” videos and deep-dive technical webinars presented by our own developers and technical evangelists.

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Online Help

Access online product documentation and up-to-date product information:

Scribe Online Help >
Scribe Insight Help >

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Developer Help

The Scribe Online Connector Development Kit (CDK) helps you connect a new application to Scribe Online. Access fully functional sample connector projects, unit test programs, and reference documentation for the Scribe Online API.

Developer Success Portal >


Always There – Online Resources

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User Guides, Release Notes, Software and Other Downloads

View release notes and user guides and install samples and software:
Trial Software for Scribe Insight and Scribe Online >
Scribe Online StarterPaks and User Guides >
Scribe Insight and Adapter Downloads >

Let Us Help You<br />Find a Solution

Let Us Help You
Find a Solution

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Learn More About<br />Scribe Online

Learn More About
Scribe Online

Scribe Online makes cloud-to-cloud and cloud-to-premise data integration simpler.

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Take Our Platforms
for a Spin

Experience it yourself – power.
speed, simplicity, and more.

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