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Privacy Policy

How Scribe Software Corporation Handles Private Data

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Scribe Software Corporation and Scribe Software B.V. (“Scribe Software”) websites. On some pages, you can order products, make requests, participate in our online community, and register to receive materials. The types of personal information collected at these pages may include:

  • Name
  • Address
  • Email address
  • IP address
  • Phone number
  • Company Name
  • Title
  • Payment Information
  • Technical diagnostic details around support requests

Scribe Software may also collect data from your licensed software or subscriptions when errors are reported. The data is only used to troubleshoot and correct the reported problem; all error and transaction logs are purged every 45 days.

The Way We Use Information:

We use the information you provide about yourself / others when placing an order only to facilitate the sales process. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use the information you provide about yourself / others when opening a support request only to facilitate the support process. We do not share this information with third parties except to the extent necessary to facilitate the support process. Scribe will never share your information with third parties for the support process without your consent. The information that may share will be limited to relevant information only, including technical diagnostic details.

We use non-identifying and aggregate information to better design our website, but we do not disclose anything that could be used to identify visitors to our site or applications.

Scribe Software does utilize third party tools to track visitor activities on our website. These tools utilize cookies to provide Scribe Software with information about your name, IP address, company name, and related geographical information construed from your IP address. Scribe Software does not submit your information to these services so any information you provide to Scribe Software remains with Scribe Software. Scribe Software is the sole controller of your personal data gathered by our own first party cookies. Scribe Software uses all gathered information to tailor the website experience to the user, advertise our product, and to facilitate the sales process.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. To limit the use and disclosure of your personal information, you may opt-out by submitting a request to privacy@scribesoft.com.

Scribe Software may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Scribe Software’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Scribe Software remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Scribe Software proves that it is not responsible for the event giving rise to the damage.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

Scribe Software acknowledges that individuals have the right to access the personal information that we maintain about them. You may email Scribe Software at privacy@scribesoft.com to request all your personally identifiable information that we collect online. You may correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To update your email preferences, or to opt-out of all marketing communications, you may visit Scribe Email Subscription Center.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

EU-US and Swiss-US Privacy Shield

Scribe Software complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Scribe Software has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Scribe Software may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. The US Federal Trade Commission has jurisdiction over Scribe Software’s compliance with the EU-US and Swiss-EU Privacy Shield Privacy Shield and Scribe Software is subject to the investigatory and enforcement powers of the US Federal Trade Commission.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please use the contact information below.

Scribe Software Corporation
Peter Chase
150 Dow Street
Manchester, NH 03101
Email: privacy@scribesoft.com

EU-US & Swiss-US Privacy Shield Dispute Resolution

In compliance with the US-EU and Swiss-US Privacy Shield Principles, Scribe Software commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Scribe Software at privacy@scribesoft.com.

Scribe Software has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

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