In past blog posts, I have discussed digital transformation and the importance of having a digital strategy that allows you to move away from manual processes to a more automated enterprise-centric approach. Whether you’re combating resistance to change or finding the right integration methodology as you transform and modernize your business it’s good to be aware of all elements that can help make that transformation a success.
It is understandable that an organization trying to modernize and upgrade their processes can be overwhelmed with the details involved with of implementing a new digital strategy. A digital transformation probably requires you to evaluate your current applications and you may find that you need to upgrade those applications to gain access to some necessary capabilities. I recently had a conversation with a customer who is trying to determine the best integration solution for their project. They were still in the middle of defining their strategy for upgrading and automating the company’s systems and were struggling with whether they needed to finish that process before even thinking about the integration and what integration solution to use.
Selecting your integration platform doesn’t have to wait. I recommend having Scribe’s iPaaS as part of your digital transformation strategy from the beginning as opposed to trying to fitting it into a project’s second phase. One main reason is that Scribe can help accelerate your digital transformation efforts by helping you more quickly modernize your systems. For example, if you are going to have to keep your legacy systems around for the long term, Scribe can help you extend the life of your legacy systems by essentially acting as a new, more-modern interface for communicating with those systems. Or, if replacement is a viable option, Scribe can also make it easier for you to migrate from your legacy systems to modern, replacement systems. Scribe’s broad connectivity library and event-based integration features can be a core enabler of those replacement efforts and help improve your process as you deploy your new systems. Regardless of how quickly you want to move off a legacy system, Scribe can help you implement the new system and quickly gain access to the functionality that your fast-growing business needs.
Once you have invested in a new systems (e.g., a new CRM or ERP, or maybe both) and gained access to the advanced features you need to revamp your business process, you may be wondering how the systems should talk to each other and when?
Thinking about your integration solution while you are defining your business process will provide you a better perspective on your needs. For example, if your business process calls for real-time processing of information, you will likely recognize that your systems will require event-based integrations so your CRM system will get information as soon as it enters your ERP system.
Addressing your integration needs while scoping out new business processes will position you to capture all of your requirements out of the gate versus coming back at a later time. After new systems have been deployed, it’s very hard to reassemble a project team to discuss customizations and changes needed for the integration solution – even if those are required to realize the potential of the business process you designed into your CRM and ERP systems.
Waiting until after your CRM and ERP project is complete and then coming back to address integrations is like baking a two-layer cake, putting the finishing touches on it and then deciding you want to go back and add pistachios between the layers.
Yes, it can be done, but keep in mind it’s harder and messier to do it after the fact than planning and executing a more comprehensive plan from the beginning.
I confess that my cake analogy may be oversimplifying the situation, but I’m sure you get the idea. Considering your integration strategy from the outset of your digital transformation project will bring benefits not only in the planning phase, but also in the implementation phase. It will also make your project less stressful.
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