Running as a “digital business” is an objective of many companies. It means digitizing and automating many more processes than a traditional business. That requires automation that can execute a process that is multi-step and multi-system in most cases. It’s exactly the kind of solution highlighted recently in a webinar Scribe produced on BiyCloud’s LLodi solution (watch it here). First of all, let’s be clear, LLodi is a breakthrough in analytics. It allows analysts to initiate actions from within interactive dashboards from Qlik, Tableau, and Microsoft Power BI. Imagine using an interactive dashboard to explore your data set, having an “aha moment” that a product is highly price sensitive and then launching a new price promotion in a specific region – simply by clicking a button and entering a few parameters from that very same dashboard. All the system coordination required to make it happen then happens automatically, including the creation of the campaign in your Salesforce CRM or the assigning of tasks to specific sales reps. LLodi brings “interactive analytics” to a new level, allowing analysts to drive change as soon as they reach their conclusions. (Read the BiyCloud case study)
The key Scribe technology that drives the LLodi solution is Scribe’s cloud integration platform (iPaaS) and its request/reply capability. With request/reply solutions, developers can make real-time workflows available for other applications to call. Some sample uses are:
- An online retailer records the contents of abandoned shopping carts in their marketing automation system
- A manufacturer allows suppliers to submit a PO, which is then automatically processed
- A support organization receives a warranty claim online and automatically executes a workflow to validate the serial number
There are many more opportunities to automate various multi-step processes with Scribe’s request/reply capability. As businesses strive to get more “digital” and, therefore, more responsive to conditions around them, real-time workflows such as those on display in the LLodi service are sure to multiply.