The first key step for state governments looking to improve one of their programs, such as early child care and education, is to develop an accurate ratings system of the various entities that offer such services. Only then can states determine which ones are working well and where improvements need to be made.
Developing a ratings system requires creating a large database of information that brings together data from various sources. While there are off-the-shelf quality ratings systems, some states opt to create their own custom system to meet their specific needs—with a CRM solution such as Salesforce at the center and by using integration to pull information from other systems.
The State of Colorado’s Office of Early Childhood is a prime example. When faced with the goal of improving its quality ratings system, the agency opted to build a custom system with Salesforce CRM as the information hub. A custom system fits the agency’s unique technical stack and supports custom business process as well.
With help from Vertiba, a leading Salesforce consulting firm, the agency integrated various data systems with Salesforce CRM, which improved its ability to rate and promote quality early child care and education. What’s more, the agency is integrating the apps through the cloud—using Scribe Online, an integration platform-as-a-service, also known as iPaaS.
Scribe Online helps the agency create a custom quality ratings and improvement system by integrating Salesforce with new and legacy systems, such as Oracle and SugarCRM. The effort significantly improves data access and quality for the agency’s Colorado Shines program, which offers a ratings system that allows the state to look closely at Colorado’s early learning programs to determine what’s working and what’s not.
Improving data access has reinvigorated the program for both families and educators. The solution also provides the Office of Early Childhood with a closed-loop tracking system to judge whether money spent to improve childcare centers is turning into better performance.
Data quality has also been enhanced—thanks to consistent and nightly syncing across all platforms and easy access that allows the agency to analyze ratings and early-education funding. Colorado has also doubled the number of participating childhood education programs across the state, which enables funds to be distributed more effectively.
All of this adds up to a pretty big win for Colorado!
To find out more about the solution deployed by Colorado’s Office of Early Childhood, check out the Scribe press release.