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Monitoring Overview

Monitoring is a mechanism that lets you oversee system issues, business activities, and Integration Processes. The sole purpose of the monitor is to raise alerts based on predefined rules.

Each Alert may have a Recipient or Recipient Group assigned to it that will be notified that the Alert has been raised. The Recipient or each member of the Recipient Group is notified of the Alert via email, pager, or net send message using the notification function.

Monitoring

System monitoring checks the system and processes, and raises an alert if there is a problem. For example, you can generate an alert if a server can not perform a process, as long as you define the criteria in a rule.

Business activity monitoring uses rules for events and non-events (events that have failed to occur), and an alert is raised when specific criteria is met. For example, you can set an alert when incoming leads drop below a certain number.

Insight uses monitoring for system activities, business activities, and for Integration Processes. For example, you can generate an alert if the process doesn't run because the integrating application doesn't respond. In this case, the server on which the integrating application resides may have a problem. Or, you can generate a business alert if no leads or orders are received during a specific time period.

Alerts

Monitors raise alerts. Alerts indicate situations such as problems, conditions, or errors that may need resolution. If you choose, you can configure the monitors to raise alerts that notify Recipients or Recipient Groups that they have occurred.

Recipients, Recipient Groups, and Recipient Maps

Each Recipient defines a unique person for notification. Recipients may be contacted when an Alert occurs by email, pager, or network popup message. Recipients can also be arranged into Recipient Groups.

When an Alert is raised that is set to notify a Recipient Group, each Recipient in the group is notified by email, pager, or network popup message according to the settings defined for that Recipient. Both Recipients and Recipient Groups may further be arranged into Recipient Maps. Some Monitors can be configured to use Recipient Maps, allowing who is to be notified to be based on the triggering data.

It is important that you configure monitoring and assure that alerts are sent to the proper recipients when there is a problem.

See also

Adding a Monitor

Configuring a Monitor

Deleting a Monitor