SUPPORT & SERVICES
SCRIBE SUPPORTWEB
If instructed by Scribe support, enter a GoToMeeting ID in the box above to initiate remote session.
SupportWeb is Scribe’s online incident portal for Scribe customers and partners to report or update new incidents.
What is a Support Incident?
Support Incidents are used to address any of the following issues:
- Failure of the software programs to perform in accordance with the related documentation in any material respect
- Any encountered error that affects software program performance
- Specific questions about the operation of the software or feature capabilities
- Use of support incidents is not intended to address design related questions, explanation of procedures outlined in the software documentation, or to take the place of Scribe Training or Consulting Services.
Purchase a support incident through online ordering.
Availability of Technical Support
Scribe provides technical support Monday through Friday, 04:00 – 20:00 Eastern Time, excluding specific holidays. Please refer to the Scribe Support Calendar for details on specific holidays.
If support is needed during non-supported hours, contact your sales representative to discuss your options.
All Incidents must be registered with Scribe via Scribe SupportWeb or the Scribe Technical Support Hotline.
SupportWeb: http://www.scribesoft.com/SupportWeb.asp
Technical Support Hotline: +1 603-622-5109 option 3
For critical issues, please phone the Scribe Technical Support Hotline to speak with a Support Representative.
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