Privacy Policy

How Scribe Software Corporation Handles Private Data

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Scribe Software Corporation and Scribe Software B.V. (“Scribe Software”) websites. On some pages, you can order products, make requests, participate in our online community, and register to receive materials. The types of personal information collected at these pages may include:

  • Name
  • Address
  • Email address
  • IP address
  • Phone number
  • Company Name
  • Title
  • Payment Information
  • Technical diagnostic details around support requests

Scribe Software may also collect data from your licensed software or subscriptions when errors are reported. The data is only used to troubleshoot and correct the reported problem; all error and transaction logs are purged every 45 days.

The Way We Use Information:

We use the information you provide about yourself/others when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website, but we would not disclose anything that could be used to identify visitors to our site or applications. We gather that nonidentifying data and aggregate information via cookies which track the activities of a visitor on our website.

In the context of compliance with data protection laws it is useful to distinguish between ‘first party’ cookies and ‘third party’ cookies. First party cookies are cookies placed by the operator of the website visited by the user. Scribe Software uses ‘first party’ cookies. These cookies enable Scribe Software to advertise our products and tailor our website experience to the user based on the information gathered by our cookies. Scribe Software is the sole controller of your personal data gathered by our own first party cookies.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You may email Scribe Software at privacy@scribesoft.com to request all your personally identifiable information that we collect online. You may correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To update your email preferences, or to opt-out of all marketing communications, you may visit Scribe Email Subscription Center.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

EU-US Privacy Shield Statement

Scribe Software complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Scribe Software has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov.

Scribe Software complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. Scribe Software has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor.

Scribe Software may be required to disclose personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. The US Federal Trade Commission has jurisdiction over Scribe Software’s compliance with the EU-US Privacy Shield and Scribe Software is subject to the investigatory and enforcement powers of the US Federal Trade Commission.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please use the contact information below.

Scribe Software Corporation
Peter Chase
150 Dow Street
Manchester, NH 03101
Email: privacy@scribesoft.com

Safe Harbor Dispute Resolution

In compliance with the EU-US Privacy Shield Principles and US-Swiss Safe Harbor Principles, Scribe Software commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Scribe Software Corporation at privacy@scribesoft.com.

Scribe Software has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

Scribe Software has committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint regarding Swiss data, or if your complaint is not satisfactorily addressed by Scribe Software please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

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