At Scribe, we are devoted to finding the best and brightest team members to join us in Manchester, New Hampshire, less than an hour from Boston. If you’re intelligent, dedicated and good at what you do, then we’re interested in talking to you. We have a casual and flexible work environment with a great group of some of the best and brightest.
We’re growing, we’re profitable and we’re dedicated to leading the data integration market. Check out our current openings. If you don’t see a position that matches your interests, check back again soon, we’re growing – fast – and new positions become available often.
The following positions are available:
Entry-Level, Web/Graphic Designer
Position Type: Full-time
Description:
Scribe is seeking a qualified and eager candidate for it’s marketing department. This person will aid in production of web and print graphics, content for business events, corporate website, social media campaigns, and a wide portfolio of diverse and integrated visual multimedia. Candidates should be creative, professional, analytical, have a design-sense, a disciplined and efficient work ethic, be comfortable with small to medium-sized web design, as well as, print marketing projects, and ability to work to deadlines.
Qualifications:
Qualified candidates will have skills and knowledge of, and be able to hit the ground running with, the following applications, theories and technologies:
- Windows and Mac OS platforms.
- HTML, CSS, cross-browser compatibility, accessibility and usability.
- Industry-standard design/video applications (Adobe Photoshop, Illustrator, Dreamweaver, InDesign, QuickTime).
- Common internet graphics formats (JPG, PNG, GIF).
- Ability to design for web and print (RGB v CMYK, resolutions, optimization).
- Video and sound editing for web.<
- Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Great understanding of Social Media (Hootsuite).
Desired Skills:
- The candidate must be creative, self-motivated, ability to multiple tasks, highly organized, and detail-orientated.
- An interest or experience in SEO, SEM, Dreamweaver, PHP, CSS, Javascript, Google Analytics.
- Understanding of dynamic websites, databases and server-side coding (a Plus).
- Strong typography and layout skills are required.
- Accuracy in page building and error free postscript documents.
- Knowledge of prepress, digital output process. Preflight and packaging of necessary files.
- General advertising, marketing, media, TV and radio terminology and processes.
- Knowledge of the web, internet, and ftp technology.
- Knowledge of technical solutions and troubleshooting techniques.
- Intermediate knowledge of visual design process and visual design principles.
- Familiarity with digital proofing systems (Network and Online).
- MAC and PC Based hardware/software systems.
- Graphic Design Software: CS, Illustrator, Photoshop, InDesign, Acrobat, Font Management Systems, Stuffit and Microsoft Office, familiarity with video and HTML.
- Must excel in a fast-paced environment.
- Excellent verbal and written communication skills.
- Demonstrate the ability to set and prioritize goals and achieve them as scheduled.
- Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
- Demonstrate an analytical approach to problem solving.
- Demonstrate the ability to act on own initiative.
- Demonstrates a desire to learn, willingness to do both menial tasks and take on more complex challenges.
- Demonstrate the ability and willingness to work with the marketing team to achieve their best.
- Demonstrate the ability and willingness to take direction from management, seek suggestions from peers and associates, show leadership by consistent example, and build and maintain positive relationships quickly.
- Possess the ability to work with management to achieve Company goals including customer satisfaction and company profitability.
- Demonstrate willingness to accept direction from management to improve quality and performance, and to work together with peers and other departments to improve quality and performance.
- Demonstrates the ability to perform well and remain organized under pressure and tight deadlines.
Responsibilities:
Some of the duties include but are not limited to:
- Implementation of design solutions that meet marketing strategies.
- Creation of design solutions from concept to completion.
- Complete projects as assigned within deadlines set.
- Help with branding, identity development and marketing collateral for the corporation.
- Aid in Social Media and Blog campaigns.
- Blend photography, imagery, text and multimedia elements to create high-impact presentations that will distinguish Scribe.
- Design visually appealing and creative layouts, and manage production of company brochures, advertisements, logos, flyers, newsletters and varied website content.
- Conceptualize, design and create graphic interpretation of concepts and information provided.
- Respond to general daily requests-such as locating and resizing images.
Education Requirements:
- BA/BS Degree in Graphic Design or related field.
- Entry level to 18 months of experience.
- 2 plus years of expereince as a Mac Operator and Graphic Artist.
Application Requirements:
- Cover letter w/ salary requirements (pay is based on experience).
- Please submit your resume as an HTML document (do not use external CSS), or printable PDF.
- Please include portfolio link.
- Email: jobs@scribesoft.com
Technical Support Engineer – Level II
Position Type: Full time, Exempt
Salary: Commensurate with experience
Description:
Technical Support Analyst Level II reports to the Services Director. The responsibilities for the position combine software technical support and systems analysis, training, and consulting focused on helping Scribe's customers and resellers be more successful using its products. The position requires a well-rounded professional with experience in the software industry and customer facing skills that can be applied to the broad areas of responsibility.
Responsibilities:
Responsibilities include, but are not limited to:
- Resolve 2nd level technical support cases and per incident paid support cases thorough analysis and systematic procedures to Scribe’s Resellers and End-users
- Escalate to and work with Scribe Product Development on challenging issues
- Contributing to the development of technical resources such as knowledge base articles and technical documentation
- Designing, developing or duplicating customer’s data migration/integration solutions
- Clearly documenting problem descriptions, defects, and resolutions in the technical support system
- Providing remote consulting services
- Developing end-user prototype solutions
- Delivering training to partners and customers, primarily by the Web
- Maintaining relationships with OEM partner help desks including training and escalation process
- Some travel could be required to deliver on site training and consulting on a very limited basis
Required Skills:
- Extensive experience with relational databases, SQL queries, and data conversion/integration
- Experience with Microsoft Dynamics GP, CRM, NAV or AX or other CRM and ERP applications such as Salesforce.com, Saleslogix, or SAP is highly desired
- DBA background is highly desired
- Strong oral and written communication skills with a demonstrated ability to speak, write, and communicate in English
- Well-developed organizational skills, a detail orientation and the ability to work both independently and as part of a team are essential
- Strong problem-solving skills.
- Experience with Windows administration and networking
- Prior training and consulting experience.
- Desire to learn new things
- Positive Attitude
Education:
- BA/BS Degree in computer related course of study
- Computer and software certifications are a plus
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Services Director
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Enterprise Sales Manager-US East Region
Position Type: Fulltime
Description:
The Enterprise Sales Manager – US East Region is a geographically based position that reports to the Director, Enterprise Sales and works closely with the Scribe sales team to achieve revenue quota attainment and to execute the company’s enterprise business plan in the US East Region, both direct and through our East Region reselling partners. This seasoned sales professional will be highly motivated and self-directed, with a strong background in large account, complex software sales cycle management in both direct and indirect models. The ideal candidate will have experience in the data integration space. Experience in the Financial Services Veritcal, Salesforce and/or Microsoft Dynamics CRM markets is a plus.
Responsibilities:
- Responsibilities include, but are not limited to:
- Meet or exceed Scribe Enterprise revenue quota for assigned US East Region
- Manage all Scribe sales qualification and sales cycles for assigned region – in many cases jointly with Scribe partners
- Work with Scribe Sales Management to develop goals and a strategic plan for the Enterprise sales operation in the US East Region.
- Promote Scribe ‘internalization’ of Scribe value throughout the appropriate Field Sales Levels of the Microsoft Dynamics and Salesforce sales organizations
- Attend partner and end-user conferences and events with a focus on networking to aid in Scribe Enterprise sales revenue quota attainment.
- Work closely with Scribe Regional Business Managers, regional Account Executives, and Technical Pre-Sales resources to qualify and close direct/partner engaged sales opportunities through the appropriate sales channel.
- Meet weekly with the Director, Enterprise Sales to review opportunity pipeline, sales strategies and tactics, and achievement against sales plan and quote attainment.
- Travel (approx. 50%) in US East Region to vendor, strategic, end-user prospect and/or partner/customer events.
Qualifications:
The ideal candidate will have a minimum of five (5) years’ experience managing complex major account sales cycles in the software industry. It is highly desirable that the candidate demonstrate consistent sales performance. The candidate will be based in the western US. Qualified candidates will possess the following:
- Demonstrated consistent direct and indirect sales quota attainment in the software industry
- Extensive experience in an entrepreneurial environment.
- Adaptability to a fast paced environment and able to quickly understand facts and assumptions and recommend and implement future courses of action.
- Self-motivated, self-starter with strong ability to operate with minimal guidance/direction.
- Strong leadership and motivational skills.
- Excellent presentation, communication, and influencing skills.
- Strong team player
Compensation
- Compensation is configured on a base with a variable commission plan and/or bonus plan, commensurate with experience.
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Services Director
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Level 3 Support Engineer
Position Type: Entry-level, Fulltime
Description:
The Level 3 (L3) Support Engineer reports to the Development Manager and is responsible for resolving customer issues escalated from our support department to our development team. This position requires frequent contact with customers via telephone and online sessions to diagnose customer issues. No travel is required. Strong troubleshooting skills are a must, as well as the ability to debug software at the code level in a number of languages and environments. The successful candidate will be a self-directed, process-oriented individual with strong verbal and written communications skills. This is an entry level development position ideal for hungry engineers looking for an opportunity to build their skillset and move on to other areas of software development within the company.
Responsibilities:
- Work collaboratively with the support and development teams to diagnose, debug and resolve escalated customer issues
- Create and deliver software hotfixes when appropriate
- Submit discovered product defects to Microsoft and our other partners and track them to their resolution
- Respond to customer issues submitted to Scribe’s product forums
- Build a knowledge of Scribe’s products and technology
Required Skills:
- Strong oral and written communication skills with a demonstrated ability to speak, write, and communicate in English
- Strong troubleshooting skills in the Windows environment including knowledge of Active Directory, networking, security, IIS, ODBC
- Strong “people-skills” working in high pressure technical situations
- Strong component debugging and troubleshooting skills in the Windows / .Net environment using C# and C++
Desired Skills:
- Data migration and/or integration experience
- Familiarity with CRM or ERP applications a plus (Salesforce.com, Microsoft Dynamics (CRM, GP, NAV, AX, SL), Sage (ACT!, SalesLogix, Peachtree, MAS90, MAS200, MAS500), SAP, QuickBooks
- SQL/database skills with MS SQL Server, MySQL, Oracle or DB2
- Experience with WCF or other Web Service technologies
- Experience with VB.Net, VB6, X++, CAL or other application specific languages
- Prior training and consulting experience.
- Desire to learn new things
- Positive Attitude
Experience/education Requirements:
- BA/BS Degree in computer related course of study
- Software development experience on the Windows platform using Microsoft tools and technologies.
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Customer Account Manager - EMEA
Position Type: Fulltime
Location: The Hague, The Netherlands
Description:
The Customer Account Manager is an inside sales position reporting to the Director EMEA. Main purpose of this role is to ensure our existing customers renew their software subscriptions for the Scribe software solutions they are using. Keeping our customers is of eminent importance for Scribe and this position plays a pivotal part in that. Main activities for this position includes:
- The management and closing of Software License Update Plan renewals for the Insight suite of Scribe Software Products through our partners
- The management and closing of Scribe Online subscription renewals
- Facilitation of on-going customer care outreach programs
- Outbound selling of add-on products and services to existing customers
- Discovering other sales opportunities and handing these over to the appropriate sales person
Responsibilities:
The position requires that you thrive in a busy atmosphere, prioritize your work, and be willing to spend the majority of your workday doing phone & email contact work. Key responsibilities are:
- Communication with clients & partners by phone and e-mail
- Gathering customer information
- Investigating and contacting the appropriate contacts at the account & partner
- Invoicing and closing sale of one, two or three year Software License Update renewals
- Exceeding a minimum 85% quarter to quarter renewal rate on maintenance contracts
- Forecasting monthly and quarterly results
- Working with our partner network to get renewals initiated and closed
- Daily interface with Sales Management, Scribe Partner Account Managers, Account Executives, Marketing and Finance
- Use the Scribe CRM system as main tool for keeping track of activities & progress
- Ability to achieve goals with minimal supervision and guidance – self-starter, motivated individual contributor.
- Information gathering in existing Scribe accounts and resellers to successfully build a ‘reference’ database of Scribe product usage as well as customer market and industry data
- No business travel required
Required Skills:
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Self-starter, ability to work independently
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Ability to engage with and negotiate with all organization levels within our partners and customers (C-Level, Management Level, Admin level & User level)
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Needs to be organised, structured and persistent
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Ability to excel in a ‘team’ environment
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Ability to engage with peers and contribute to developing new programs and campaigns
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Needs to be fluent in English as 90% of all communication will be done in this language, native English speaker a plus
-
Software renewals experience a plus
Experience/education Requirements:
- Bachelor Degree or equivalent experience
- Experience in the software business a plus
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Inside Sales Representative
Position Type:Fulltime
Description:
This entry-level selling role is an inside sales position reporting to the Director of Sales. A farming position, the Inside Sales Rep will lead outbound campaigns into targeted existing customers, for the singular purpose of cross selling Scribe Online (cloud based) integration services. The general responsibilities include call planning, execution, opportunity management and closing of Scribe Online sales. These responsibilities include communicating with clients by phone and e-mail, requirements gathering, needs analysis, solution proposal and demonstration – the overall management of the customer sales cycle. The position requires that you thrive in a busy atmosphere, prioritize your work, and be willing to spend the majority of your workday doing phone contact work.
Responsibilities:
Lead Scribe’s Additive Migration initiative:
- Daily interface with Sales Management, Marketing and Pre-Sales resources as you execute to plan.
- Ability to use the Scribe CRM system (Salesforce) for daily management of opportunities.
- Ability to work independently on tasks, achieving goals with minimal supervision and guidance – self-starter, motivated individual contributor.
- Calling into targeted existing Scribe customer accounts to understand their current environment, integration requirements and identify opportunities to propose and sell Scribe Online. In some cases this may be in addition to their Scribe Insight license, in other cases a customer may move from Scribe Insight to Scribe Online.
- Ability to uncover cross-sell and up-sell opportunities where appropriate, and work in tandem with account executives to pass leads for these opportunities.
- Understand the pricing, product structure, and value benefits of the Scribe software products and be able to effectively present these to prospects and customers.
Required Skills:
- The ideal candidate will possess the business acumen required to understand and discuss the value proposition of customer data integration as well as the technical acumen required to understand and present the Scribe Online Platform.
- Excellent personal, phone and presentation skills are required.
Experience/education Requirements:
- Bachelor Degree
- Experience in the software business a plus
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Human Resources Manager
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
Partner Account Manager
Position Type: Fulltime
Description:
The Scribe Partner Account Manager position reports to the Director of Sales and is responsible for developing and managing named mid-tier Scribe reselling partners across all territories. The PAM will focus on business building activities and generating an annual net revenue quota for Scribe premise and cloud based data integration products and services.
Responsibilities:
Responsibilities include, but are not limited to:
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Create and implement a tactical engagement plan for your assigned partners:
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Develop mindshare with executive teams at assigned partners and focus on promoting adoption of Scribe Insight and Scribe Online business throughout the organization.
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Work with the territory Account Executives as they build and manage opportunity pipeline associated with assigned partners.
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Ability to present Scribe company overview and value proposition of Scribe products.
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Provide business planning and partner/prospect/customer support to Scribe Resellers and provide assistance when required in qualifying and closing opportunities.
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Nurture and maintain strong relationships with partner principals and vendor ‘stakeholders’.
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Meet weekly with Sales Management.
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Provide assistance to Scribe Account Executives supporting partners
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Use of Scribe CRM system.
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Travel (approx. 10%) to vendor, reseller, and/or customer events (as required).
Qualifications:
The ideal candidate will have a minimum of five (5) years’ experience managing complex major account sales cycles in the software industry. It is highly desirable that the candidate demonstrate consistent sales performance. The candidate will be based in the western US. Qualified candidates will possess the following:
- Self starter, ability to work independently
- Relationship management experience and excellent presentation skills a must
- Bachelor Degree or equivalent experience
- 2 + years selling experience, preferably with a data integration software or services provider, minimum with a software company
- Ability to excel in a ‘team’ environment
- Ability to engage with peers and sales management in the software sales industry
Compensation
- Compensation is configured on a base with a variable commission plan and/or bonus plan, commensurate with experience.
Contact:
jobs@scribesoft.com
Scribe Software Corporation
Attn: Services Director
1750 Elm Street, STE 200
Manchester, NH 03104
phone: 1.603.622.5109
fax: 1.603.622.3862
